Glenn was raised in the Fraser Valley, where he was very active. He played lacrosse, soccer, football and basketball, as well as worked at a variety of jobs including a paper route, the restaurant industry and the grocery business. After high school, he worked in retail and the construction industry before commencing his insurance career.

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Glenn attained his Level 1 Insurance Agent’s license in 1986 and started adjusting in 1987. After eight years at regional adjusting companies, two large events happened in his business life; in 1995, he attained his CIP (AIIC) and he started Payne, Travis and Associates with his business partner, Kevin Travis. They made a commitment to quality of life and quality of work which continues to this day. With that commitment came a need for growth of the company, which began in 2008. Glenn has been instrumental in the training of new adjusters and that training/mentoring is something he continues to enjoy today (the trainee’s eventually enjoyed the training!). Known for his hard work and dedication, Glenn has always been able to traverse complex investigations for residential and commercial insurers. There is no claim too complex for Glenn.

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Glenn is the proud father of two adult children. He continues to be active in his adult life, which includes working out at the gym, hiking, and traveling.

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Glenn took up golf in his late teens and continues to play regularly, both locally and on golf trips with family and friends.  He is known throughout the industry for his long though not always accurate ball placement on the course.